• Contract
  • Full Time
  • London
  • Salary: £500- £550 per day (outside IR35)

We are looking for an experienced User Researcher to lead on Government project. The successful candidate will work in an agile, multi-disciplinary team, primarily with front-end designer, developer(s), product manager and service managers and take responsibility for the user research roadmap and planning – including participant recruitment, lab booking, interviews, analysis and presentation of findings.

Essential skills and experience:

  • Experience using a variety of techniques to recruit participants to meet a specific brief

  • Skills autonomously planning and running user research sessions

  • Experience facilitating group analysis of user research session output

  • Skills in web analytics and surveys to understand user behaviours and measure performance

  • Experience of working closely with other team members on rapid prototyping

  • Experience prioritising user needs with product manager and team

  • Experience identifying usability and accessibility issues

  • Experience of working on agile projects as part of a multidisciplinary team, with regular user research, as outlined in the Government Service Design Manual and Digital Service Standard

  • Experienced in meeting the Government’s Digital Service Standards and understanding of how user researchers should follow best practice

Desirable skills:

  • Experience of recruiting participants with accessibility needs

  • Experience researching how users access and use data and statistics

  • Experience collaborating on stakeholder and engagement plans and events

  • Experience of working with policy teams

  • Experience of working to the One Team Government principles
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